Bargain Betty

Bargain Betty’s money savvy tips

My Contact Energy gripe

February4

I pay my electricity bill by direct debit in order to get the prompt payment discount.  For some totally unknown reason the payment didn’t go through on January 24.  Instead of emailing me (and Contact has my email address, which it uses regularly for notification of statements), the company waited eight days before mailing me – and that letter arrived 11 days after the payment was due. In this day and age there is no excuse for not informing a client immediately by automated phone message, text or email instead of waiting until the customer loses their discount. I feel that the extra $30 or so I’ve been charged is a rip-off due solely to Contact’s poor customer service and lack of moving with the times.